You have the rights to get a full refund of your purchase in the following cases:

1. Within 2 (two) days of receiving the product, provided that the product has not been activated or used.
2. We reserve the right to update, withdraw, or amend the prices of any product or service at any time without prior notice. While we strive to ensure that all prices listed on the website are accurate, errors may occur. In the event of a pricing error, we will void all related transactions and issue a full refund.
3. We reserve the right to update, withdraw, or modify any services and products we offer, including their prices, at any time without prior notice. While we strive to ensure that prices are accurate, any transactions affected by pricing errors will be canceled, and the user will be entitled to a full refund.

The refund request may be rejected in the following cases:

1. If the product(s) has been activated or used before the refund request is made, the request may be denied.
2. Customers who repeatedly purchase and request refunds for multiple products over an extended period may face suspension due to abuse of the Refund Policy.

Refund Process

Processing Time: Once your refund request is approved, please allow up to 10 business days for the refund to be processed and reflected in your original method of payment.
Partial Refunds: In some cases, partial refunds may be issued based on the extent of product usage or access.

How to Request a Refund:

To request a refund, please contact our customer support team at support@xpydernetwork.com with the following information:
1. Image/scanned copy only; the test certification report of the exam you took.
2. Purchase Payment receipt

Policy Changes:

Updates: We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all refunds processed after the update.
For any further questions or concerns about our refund policy, please contact our customer support team.