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ITILV4 Exam Dumps
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ITIL V4
Description of ITIL V4 Exam
ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM). It provides guidance on aligning IT services with the needs of the business and delivering value to customers. ITIL V4 is the latest version of the ITIL framework, which was released in 2019.
Exam number/code:
ITIL V4 Foundation
ITIL V4 Foundation
Exam Volume:
40 Questions
40 Questions
Exam Fee:
380 $ USD
380 $ USD
Exam Type:
multiple choice
multiple choice
Exam Duration:
60 minutes
60 minutes
Validity Period:
3 years
3 years
ITIL V4 introduces several new concepts and practices to better align with modern IT and business practices. Some key features of ITIL V4 include:
Service Value System (SVS): A holistic approach to managing services, focusing on the co-creation of value with customers and stakeholders.
Four Dimensions Model: Emphasizes the importance of considering perspectives from four dimensions - organizations and people, information and technology, partners and suppliers, and value streams and processes.
Service Value Chain (SVC): A set of interconnected activities that create and deliver value to customers, including plan, improve, engage, design and transition, obtain/build, and deliver and support.
ITIL Practices: A set of 34 practices that provide detailed guidance on how to implement ITIL concepts in practice, covering areas such as service management, service design, service transition, service operation, and continual improvement.
ITIL V4 certifications are offered at four levels:
ITIL Foundation: Entry-level certification providing an introduction to the key concepts and terminology of ITIL V4.
ITIL Specialist: Intermediate-level certifications focusing on specific areas of ITIL practices.
ITIL Strategist: Intermediate-level certifications focusing on ITIL's strategic aspects.
ITIL Leader: Advanced-level certification focusing on ITIL's strategic leadership aspects.
ITIL Master: The highest level of ITIL certification, demonstrating mastery of ITIL concepts and practices through practical application and experience.
ITIL V4 Foundation candidates will understand the following:
1.A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
2.The guiding principles of ITIL 4
3.The four dimensions of Service Management
4.Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
5.How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Service Value System (SVS): A holistic approach to managing services, focusing on the co-creation of value with customers and stakeholders.
Four Dimensions Model: Emphasizes the importance of considering perspectives from four dimensions - organizations and people, information and technology, partners and suppliers, and value streams and processes.
Service Value Chain (SVC): A set of interconnected activities that create and deliver value to customers, including plan, improve, engage, design and transition, obtain/build, and deliver and support.
ITIL Practices: A set of 34 practices that provide detailed guidance on how to implement ITIL concepts in practice, covering areas such as service management, service design, service transition, service operation, and continual improvement.
ITIL V4 certifications are offered at four levels:
ITIL Foundation: Entry-level certification providing an introduction to the key concepts and terminology of ITIL V4.
ITIL Specialist: Intermediate-level certifications focusing on specific areas of ITIL practices.
ITIL Strategist: Intermediate-level certifications focusing on ITIL's strategic aspects.
ITIL Leader: Advanced-level certification focusing on ITIL's strategic leadership aspects.
ITIL Master: The highest level of ITIL certification, demonstrating mastery of ITIL concepts and practices through practical application and experience.
ITIL V4 Foundation candidates will understand the following:
1.A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
2.The guiding principles of ITIL 4
3.The four dimensions of Service Management
4.Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
5.How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Earning ITIL V4 certifications demonstrates proficiency in IT service management and can enhance career prospects for IT professionals working in various industries. ITIL certifications are globally recognized and widely respected by organizations seeking to improve their IT service management capabilities.
Salary and Job Opportunities:
While ZipRecruiter is seeing annual salaries as high as $158,500 and as low as $21,000, the majority of ITIL Foundation salaries currently range between $52,000 (25th percentile) to $119,000 (75th percentile) with top earners (90th percentile) making $148,500 annually across the United States.Job Title
1.ITIL Expert
2.ITIL Process Consultant
3.ITSM ITIL
4.ITIL Consultant
5.ITIL Director
ITIL V4 Foundation candidates will understand the following:
1.A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
2.The guiding principles of ITIL 4
3.The four dimensions of Service Management
4.Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
5.How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
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